At Freeman T. Porter, we are committed to providing you with a refined shopping experience from selection to delivery. Our shipping and returns policies are designed with the same attention to detail as our premium denim and ready-to-wear collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over €50, delivered via EMS within 15-25 business days after dispatch

Please note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your Freeman T. Porter purchase. If for any reason you’re not, our returns process is as straightforward as our designs.

Return Policy Details

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unworn, unwashed, with all tags attached and in original packaging
  • Proof of Purchase: Include your order confirmation or receipt with your return

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged once unpackaged:

  • All belts (Ceintures)
  • Footwear (Chaussures, Bottines & Sneakers)
  • Sale or promotional items (when applicable)

Return Process

  1. Initiate Your Return: Email [email protected] using our return request template below
  2. Approval: Our team will send return authorization within 48 hours
  3. Ship Your Return: Carefully package items and send to the address provided in your authorization
  4. Inspection: Our team will inspect returned items within 3 business days of receipt
  5. Refund: Once approved, your refund will be processed to your original payment method

Return Request Template

Subject: Return Request – [Order Number]

Dear Freeman T. Porter,

I would like to return an item from my order #[order number] placed on [order date].

Item details:
– Product: [Product name]
– Reference: [SKU or product code if available]
– Size/Color: [if applicable]
– Reason for return: [Please specify]

I confirm the item is in its original condition with all tags attached and has not been worn.

Sincerely,
[Full name]
[Email address associated with account]
[Phone number]

Refunds

  • Timing: Processed within 10 business days after we receive and inspect your return
  • Method: Credited to your original payment method (credit card or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

To exchange an item:

  1. Follow the standard return process above, noting you’d like an exchange
  2. Clearly specify the replacement product, size, and color desired

Exchanges are subject to stock availability. If your requested item is unavailable, we will contact you to arrange an alternative or process a refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. For international orders, customs duties are non-refundable.

International Returns

For non-EU customers:

  • Mark your package « RETOUR DE MARCHANDISE – PAS DE VALEUR COMMERCIALE » on the shipping label
  • Freeman T. Porter is not responsible for any customs fees applied to returns
  • We recommend using a tracked and insured shipping service for international returns

Need Assistance?

Our refined customer service team is available to answer any questions about shipping or returns:

Email: [email protected]
Return Address:
Freeman T. Porter Returns
9 Rue Nicolas Bachelier
Toulouse, FR 76635

Last updated: [Insert date]